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UX Strategy · Product Design

HealthTrack
Your health,
one place.

A centralized health data platform that unifies fragmented medical records, delivers personalized insights, and empowers users to take control of their wellbeing, regardless of where they've been treated.

Role
Solo UX Designer
Platform
iOS Mobile App
Timeline
1 Semester
Tools
Figma · Pen & Paper
Reports
96
bpm Heart Rate
📄
General Health
5 files
🩺
Blood Pressure
3 files
🏠 📅 📋 🔔
Hello, Nikhitha 👋
Monday, June 8
🔔
Services
🗓️Schedule
📋Records
💊Meds
📊Reports
Get Best Medical Services
Top-rated doctors near you
Upcoming Appointments
30
APR
Dr. Sarah Chen
Cardiologist · 3:00pm
12
MAY
Dr. Mooni Shane
Pulmonologist · 11:00am
🏠 📅 📋 👤
👤
Nikhitha Reddy
+1 480 871 5993
👤 Edit Profile
🔔 Notifications
📊 Dashboard
🗂️ Medical Records
🔒 Security
🌙 Dark Mode
← Logout
🏠 📅 📋 👤
1
Strategy
Problem definition
2
Research
User interviews & surveys
3
Define
Personas & journey maps
4
Structure
IA & user flows
5
Skeleton
Lo-fi wireframes
6
Surface
Hi-fi prototypes

Health data is broken.
We're here to fix it.

The idea for Health Track was sparked by a real experience, a friend struggling to gather her medical records from India to share with doctors in the US. Unlike in the US, India lacks digitized patient-held records, and hospitals often retain reports covered by insurance. This left patients with no accessible health history.

Health Track was designed to solve this: a single, secure platform where users can aggregate records from any provider, anywhere in the world, with personalized insights layered on top.

80%
of patients struggle to access their own records across providers
3.4x
more medical errors occur due to incomplete health history
5+
apps the average person uses to manage different health aspects
1 in 3
international patients lack digitized records from their home country

🎯 The Core Problem

Health records are siloed across multiple hospitals, apps, and paper files with no unified view
International patients face critical gaps when moving between healthcare systems in different countries
Existing apps offer generic, one-size-fits-all recommendations that don't account for individual health context
Patients have no ownership or control over their own health data
Scheduling, records, reminders, and insights require multiple apps, creating friction and drop-off
DESIGN GOAL
Build a single health companion that centralizes records, delivers personalized guidance, and travels with users across borders and providers.

Listening before designing

Interviews and surveys with users across varying healthcare backgrounds, including international students, chronic condition patients, and healthcare professionals, revealed six consistent themes.

🗂️

Fragmented Records

Users juggle paper reports, email attachments, hospital portals, and pharmacy records with no single place to see their complete health picture.

🌍

Cross-Border Gaps

International users, especially students, arrive with no digital records. Hospitals in many regions don't provide portable or digitized patient data.

💡

Generic Advice Fails

Generic health apps offer the same advice to everyone. Users want insights tailored to their actual labs, vitals, and medical history.

📅

Missed Appointments

Without proactive reminders connected to health history, users frequently miss follow-ups and routine checkups that could prevent escalation.

🔒

Privacy Anxiety

Users want control. They're willing to share records with doctors but want full visibility over who sees what, and when.

Wearable Data Unused

Most users wear fitness trackers but their data never reaches their doctors. They want a bridge between lifestyle data and clinical records.

Who we're designing for

Three distinct archetypes emerged from user research, each representing a real segment of the Health Track audience with unique needs, pain points, and behaviors.

👩‍💻
Anika Sharma, 24
International Student · Master's, Computer Science
Tech-savvy Health-conscious Mobile-first
🎯 Goals
  • Access Indian medical records without calling multiple hospitals
  • Find a US doctor quickly and share context efficiently
  • Track new health data from her smartwatch
😤 Frustrations
  • Old reports are on paper at a hospital in Hyderabad
  • US doctors don't understand her previous treatments without context
  • Uses 4 different apps that don't talk to each other
"I just want one place to show my doctor everything they need to know about me."
👨‍💼
Marcus Li, 42
Project Manager · Chronic Hypertension
Moderate tech Routine-driven Multiple providers
🎯 Goals
  • Track blood pressure trends and share with cardiologist
  • Never miss a medication refill or follow-up appointment
  • Understand what his lab values mean without Googling
😤 Frustrations
  • Three different doctors use three different portals with no integration
  • Can't remember which medications he's taken when symptoms appear
  • Gets generic "exercise more, eat less salt" advice that doesn't fit his life
"My cardiologist doesn't see what my GP prescribed last month. It's a mess."
👩‍⚕️
Dr. Priya Nair, 38
General Practitioner · Primary Care
Provider Data-driven Time-constrained
🎯 Goals
  • Review a new patient's complete history before an appointment
  • Securely receive shared records without a fax machine
  • Reduce time spent asking "what medications are you taking?"
😤 Frustrations
  • Patients arrive with records on their phone, photos of paper
  • No standard format for receiving patient history digitally
  • Spends first 10 minutes of every visit on history-gathering
"If patients could share a clean health summary before they walk in, I could focus on actually helping them."
👴
Ramesh Kalakota, 68
Retired Engineer · Multiple Conditions
Low tech comfort Family-supported Insurance-dependent
🎯 Goals
  • Have his daughter manage and view his records on his behalf
  • Get medication reminders in simple, clear language
  • Share records with both his US doctor and family back home
😤 Frustrations
  • Apps are confusing with too many features and small text
  • Insurance holds most of his records, he has no copies
  • Can't communicate health history when visiting family abroad
"I need something my daughter can help me use. Something simple."

Mapping Anika's experience

Following Anika, an international student navigating a new healthcare system with no portable records, we mapped every touchpoint from recognizing a health need to finally feeling in control of her data.

👩‍💻
Persona: Anika Sharma, 24
Scenario: Anika has been feeling unwell since arriving in the US for her master's program. She needs a doctor but has no medical history available here, her records are at a hospital in Hyderabad.
Goal
Find care + share
health history
seamlessly
😟
Stage 01
Aware
📋 Action
Googles symptoms, opens 3 health apps, feels overwhelmed by options.
💬 Thought
"I need help but I don't know where to start."
🚧 Pain Point
No centralized starting point. Too many fragmented apps.
Opp: One-touch health overview with smart triage
😐
Stage 02
Search
📋 Action
Searches for doctors, checks insurance, compares ratings online.
💬 Thought
"Will this doctor understand my background?"
🚧 Pain Point
Can't pre-share health context with the clinic before arriving.
Opp: Provider finder + pre-appointment record sharing
😤
Stage 03
Record
📋 Action
Emails family in India for old reports. Photographs paper docs. Uploads to Drive.
💬 Thought
"Why is getting my own records this complicated?"
🚧 Pain Point
Records trapped in overseas hospitals with no digital access.
Opp: Upload via camera, cloud, or hospital API
😬
Stage 04
Consult
📋 Action
Arrives at clinic, fills intake form, doctor asks history. Anika has no organized answer.
💬 Thought
"I'm wasting the doctor's time explaining from scratch."
🚧 Pain Point
No organized health history to show. Doctor starts from zero.
Opp: Shareable health summary card (QR / link)
😌
Stage 05
Manage
📋 Action
Gets prescription. Sets calendar reminder. Loses follow-up info within a week.
💬 Thought
"I'll forget this by next month. I always do."
🚧 Pain Point
Records, prescriptions & follow-ups scattered across platforms.
Opp: Smart reminders + follow-up tracking
Emotional Journey Arc
😊 High
😐 Mid
😟 Low
Anxious Uncertain Frustrated Embarrassed Relieved

Thinking on paper first

Before opening Figma, every screen was sketched by hand, forcing decisions about hierarchy and flow without the distraction of color or polish.

✏️
Original Pencil Sketches
Lo-fi forces you to focus on structure, not aesthetics. These two sketches capture the two most critical screens: the Dashboard (where users land) and the Records flow (the core use case).
1
Dashboard. Home Screen
The hub: search, services, appointments, and health overview
9:41 ●●● Hello, Nikhitha 👋 Monday, June 8 🔍 Search medical records… Services 🗓️ Schedule 📋 Records 💊 Meds 📊 Reports Get Best Medical Services Top-rated doctors near you → Upcoming Appointments 30 APR Dr. Sarah Chen Cardiologist · 3:00pm 12 MAY Dr. Mooni Shane Pulmonologist · 11:00am 🏠 📅 📋 👤

The home screen surfaces the 4 most-used actions as large touch targets, followed by a promotional card and upcoming appointments, putting the most time-sensitive information front and center.

2
Medical Records. Core Use Case
Upload, organise, and access your full health history
9:41 Medical Records + Upload New Record 📄 General Health 5 files · Last updated Jun 2024 🩺 Blood Pressure 3 files · Last updated May 2024 💊 Prescriptions 8 files · Last updated Apr 2024 🧪 Lab Results 12 files · Last updated Mar 2024 🏥 Tuberculosis 13 files · Last updated Feb 2024 + 🏠 📅 📋 👤

Records are grouped by category and surfaced as scannable rows. A persistent FAB (floating action button) lets users upload at any point in their browsing session, not just from a designated 'upload' screen.

From sketches to pixels

The final screens bring together all research, structure, and skeleton decisions into a polished, accessible visual design, built for trust, clarity, and calm.

🏥
Welcome to your
personal health tracker
All your health records,
insights & appointments in one place
Get Started →
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Login
Hello, Nikhitha 👋
Monday, June 8
🔔
Services
🗓️Schedule
📋Records
💊Meds
📊Reports
Get Best Medical Services
Specialists near you, instantly
Upcoming
30
APR
Dr. Sarah Chen
Cardiologist
🏠 📅 📋 👤
Home
Medical Records
📄
General Health
5 files
🩺
Blood Pressure
3 files
🧪
Tuberculosis
13 files
💊
Prescriptions
8 files
🫀
Cardiology
2 files
+
🏠 📅 📋 👤
Records
Reports
96 bpm
Heart Rate · Normal
B+
Blood Group
60kg
Weight
📄
General Health
5 Reports
🏠 📅 📋 👤
Reports
Schedule
30
APR
Dr. Sarah Chen
Cardiologist · 3:00PM
12
MAY
Dr. Mooni Shane
Pulmonologist · 11AM
20
MAY
Lab Test
Pathology · 9:00AM
3
JUN
Dr. Kavita Rao
General Practice · 2PM
+ Add Appointment
🏠 📅 📋 👤
Schedule
👩‍⚕️
Dr. Mooni Shane
Pulmonologist · ⭐ 4.9
Select Date
8
OCT
9
OCT
10
OCT
11
OCT
Select Time
8:00
11:00
14:00
Book an Appointment
🏠 📅 📋 👤
Book Appt.
Notifications
Appointment Reminder
Dr. Sarah Chen tomorrow at 3pm
Lab Results Ready
Your CBC results are available
Medication Due
Lisinopril, 8:00 PM tonight
Health Insight
Your heart rate trend looks good!
Record Uploaded
Blood pressure report saved
Weekly Summary
Your health digest is ready
🏠 📅 📋 🔔
Notifications
Health Insights
Today
Week
Month
🔥
Calories
1,840
💧
Hydration
2.1L
😴
Sleep
7.2h
🏃
Steps
6,240
💡 Today's Tip
Based on your BP history, try reducing sodium this week. Aim for <2000mg.
🏠 📅 📋 👤
Insights
👤
Nikhitha Reddy
+1 480 871 5993
👤 Edit Profile
🔔 Notifications
📊 Dashboard
🗂️ Medical Records
🔒 Security
🌙 Dark Mode
❓ Help Center
← Logout
Profile

Built around real problems

Every feature in Health Track traces back to a specific pain point uncovered in research. Nothing exists for novelty, each piece of the product earns its place.

🗂️

Centralized Record Hub

Upload from camera, cloud, or wearable integrations. All records, scanned paper, PDFs, lab results, prescriptions, organized in one searchable, secure vault.

👤

Personalized Health Profile

A living health summary that travels with you. New doctors get your complete picture instantly, blood group, current medications, conditions, allergies, and history.

💡

Tailored Insights

Analytics powered by your actual data, not generic advice. Diet recommendations, sleep analysis, and preventive alerts calibrated to your lab values and medical history.

🔔

Smart Reminders

Medication schedules, follow-up appointments, and health check reminders tied to your diagnosis history, so nothing slips through the cracks during a busy semester or workweek.

🔒

Secure Sharing

Share a portable health summary with any provider, via QR code, link, or direct integration. Granular controls let you decide exactly what's visible, and to whom, at all times.

Wearable + App Integration

Connect Apple Health, Google Fit, and fitness trackers so lifestyle data (steps, sleep, heart rate) merges with clinical records to give your doctor the full picture.

What this project taught me

Health Track started as a personal story, a friend unable to access her medical records from India to share with doctors in the US. That small moment of frustration became the foundation of a product I genuinely want to see exist in the world.

Designing this as an international student gave me a perspective I couldn't have manufactured. I understood the anxiety of navigating a new healthcare system without context, the awkwardness of explaining your history to a doctor who has nothing to reference. That lived experience shaped every design decision.

The most important lesson: great UX is not about interfaces, it's about understanding the emotional state of someone at their most vulnerable, and designing something that makes them feel capable and in control. Health is deeply personal. The design has to honor that.

"You've got an excellent UX Strategy Report. You've got an excellent idea and I truly wish there were an app like this on the market!", Dr. Lynne Cooke

1
Research over assumptions

Surveys and interviews consistently surfaced needs I hadn't anticipated, especially around international data access and provider-side friction.

2
Cultural context shapes design

Healthcare systems vary enormously across cultures. A design that works for US-only users will fail international ones. Building for diversity from the start matters.

3
The five planes are a real framework

Garrett's strategy → scope → structure → skeleton → surface process forced discipline. Solving at the wrong plane wastes time. Trust the sequence.

4
Lo-fi first is faster, not slower

Sketching on paper before opening Figma meant I arrived at better layouts, because I had to think about hierarchy without being distracted by color.

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